ORDER FORMS: Please submit each item ordered on a separate Flashcards Order Form. It is extremely important to fill out all orders clearly and completely. To ensure that your orders are not delayed, please be sure all information, such as ink color{s), stock and quantity, is indicated clearly. Please notify us when you run low so we may send more forms. A custom Ideal stamp with your dealer information is available upon request. When supplying camera ready art or files on disks, be sure to write the job name and file names, etc. on both order form and disk. If additional sheets or envelopes are attached to your order, please staple in the upper left corner, being careful not to staple through artwork or photos. Indicating previous order date is helpful on repeat orders. Please include Dealer Account Number on all order forms and inquiries.

LAYOUT:
Business Cards: Standard business card size is 3 1/2" X 2". Each card is set with 1/4" margins on all sides. If your copy is oversized we will set margins to fit in our best judgement. The minimum margin without extra cost is 1/8". Specific layout requirements are often difficult to convey in the space provided on the order form. We encourage you to request a proof on any order that has complex layout requirements, or send the job camera ready. Standard pricing is based on normal coverage of line art and type.
Letterhead & Envelope: Standard letterhead size is 81/2" X 11 ". Each letterhead is set with 1/2" left and right margins. The standard is 5/8" top margin and 3/8" bottom margin. Other margins are available on specific request, however, we will need at least 5/16" gripper margin at the top or bottom. Standard margins for envelopes are 5/8" top and left or centered on the back flap.
Envelopes printed on the front as well as the back flap will be priced according to stock, ink and quantity, plus the price of customer stock.
Announcements: Copy is laid out vertically or horizontally as specified, and all lines are set in the same size and centered to one another unless otherwise specified.

TYPESETTING: All cards, stationery and announcements include typesetting up to 15 lines per side including horizontal and vertical rules. Vertical cards include up to 20 lines of copy including rules. There is no additional charge for mixing different typestyles or sizes. Typestyles and sizes should be specified using the designated codes for style and size shown in the typestyle section of the Flashcards catalog. When a sample is sent in with no typestyles specified, exact matches cannot be guaranteed. When samples are faxed, typestyles are extremely difficult to distinguish. A typestyle will be selected that resembles the sample as closely as possible. Script typestyles are generally not recommended in all caps. Sizes smaller than those illustrated in our catalog will not reproduce well and may be adjusted as necessary. Standard body copy is Helvetica 8 point. Body copy is set flush left and right. Customers desiring styles, sizes or layout other than standard MUST indicate them properly on the order form. Thin typestyles are not recommended for foil stamping.

PROOFS: A proof may be requested for approval of typesetting and layout before printing. There is no charge for a proof of a single layout. If multiple layouts are requested, an additional typesetting charge ($4.00 minimum) will be added for each additional layout unless orders are printed for each version. Any changes noted on the proof, (other than to correct our errors) will be billed at $4.00 per revision. Orders cancelled prior to printing will be charged for work done, with a $5.00 minimum.
Proofs are normally faxed within one day of the receipt of the order. Rush proofs are available upon request and as work load permits. If a proof is not received within 24 hours of submitting the order, feel free to call and check the status. We reserve the right to provide a proof on any order to ensure accuracy. Proofs can also be emailed for a $5 charge. Please indicate clearly on your order form what email address to send them to. Ok'd proofs {including emailed proofs) must be faxed back to Flashcards.

SCREENS / TINTS: Most logos and type can be screened to appear lighter than they would when printed as a solid. Art that is to be screened needs to be sent in as a black solid on white or on disk. Prescreened customer art will not reproduce well. Bolder, larger images usually reproduce better when screened. Most screens are printed at 10% to 20%. Screens other than these may be requested. An image may be screened in the background of a letterhead if the order is flat printed. The basic charge for screens is $5.00 per order including camera ready art.
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SPECIAL INK COLORS: If a job requires an ink color other than one of our standard colors, the color must be specified by its Pantone number. Factors such as paper color, ink coverage, thermography or flat printing all affect the color of the ink on the finished product. Please refer to the coated sample section of a Pantone formula guide when specifying ink colors for thermography and uncoated section for flat printing. Pantone colors must be specified. We will not be responsible for matching color solely from samples. Please see page 4 of the pricing book, “Additional Services" ,for Pantone Pricing.

CUSTOMER PROVIDED STOCK: We are proud to offer one of the widest selections of paper grades and colors available. However, if you would like to provide customer stock, clearly mark business card shells not produced by Flashcards may require additional chargeable bindery work. You will be notified in advance of any problems. Please provide a minimum overage of 15% or 50 sheets. This applies to stationery and envelopes as well as business cards. Jobs requiring several colors or processes may require more stock. All customer-supplied stock is subject to review by the production department.

RECYCLED PAPERS: Most, but not all, recycled paper contains "Post Consumer Waste," which means that a portion of the paper fibers may contain residual ink or toner. Any stock designated as recycled may contain some dark specks which occur in the manufacture of the paper. Please be aware of this characteristic in many of today's papers and advise your customers.
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FLAT PRINTING: Flat printed business cards are available for an additional $1.00 per set.
Special combination ink color pricing does not apply to flat printing. Flat printing of letterhead, envelopes and announcements is available at no extra cost. Delivery will be delayed at least one extra day to prevent offsetting. Please specify flat printing or the job will be thermographed. Metallic, Kromekote, Parchment and Econocard stocks are not available in flat printing. Any job requiring flat and raised print must be approved, priced and scheduled separately.

LASER COMPATIBLE THERMOGRAPHY: Traditionally, standard thermography has not been compatible with most copiers and laser printers. Laser printing or copying onto thermographed stationery may melt the thermographed image, possibly damaging the equipment and ruining the stationery. You may request Flat printing on any stationery order by checking the FLAT PRINT box on the order form. For stationery, flat printing is priced the same as standard thermography. All orders will be printed with standard thermography unless other instructions are clearly indicated.
We offer LASER COMPATIBLE THERMOGRAPHY which will overcome the problems associated with laser printing onto thermographed sheets. This process differs from traditional raised letter printing because different inks, powders, and equipment are used. The finished product may not look as glossy as regular thermography and may feel rougher with ink colors appearing darker.
The laser thermography process is especially intended for letterhead orders. Envelopes generally cannot be guaranteed to perform well in laser printers due to the gummed flaps. Letterhead papers that are laser friendly are designated on Page 3 of this book. To insure that any stationery orders you place will be guaranteed laser compatible, the appropriate box must be indicated on your order form. We cannot accept responsibility for any damage to documents if Laser Compatible is not clearly marked on the order form. There is an additional cost of $7.00 per order for jobs printed in Black or Reflex Blue inks and an additional cost of $12.00 for jobs printed in any other color. Foil and gold ink are not available.
SEE PRODUCTION SCHEDULE FOR TURN TIME.
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FULL COLOR CARDS: Our full color cards are intended to provide you with a cost effective high quality product. You can expect full color image reproduction that will represent the original image closely. Due to the production limitations of scanning, imaging, and process printing, exact color matching is not possible and therefore cannot be guaranteed. Color variation may occur with photographic originals as well as with reproduction of spot colors. Since the cards are produced using CMYK process colors, many shades possible through Pantone Matching cannot be reproduced exactly.
All full color cards will be flat printed. Raised ink printing is not included at the published prices. For special projects that require additional processes such as thermography, foil stamping, or embossing, please call for a quote.
The prices listed in the price book include basic typesetting and one scan from a color photograph. For customer supplied files, prices include file analysis. Work other than basic scanning/color correcting, and other file manipulation will be charged. Laser proofs will be provided on all jobs at no charge. Signed, approved proofs must be returned prior to production. Please allow 7 to 10 working days after proof approval for production. We recommend the use of a thin (1/2 point) black border around photographs, and will usually include one on proofs. There is a 1/8" minimum unprinted margin required. Bleeds, or images that run completely off the edge of the card will require additional costs.

TWO SIDED CARDS: Cards which are printed on both sides will have the back side flat printed. Send or fax samples. clearly labeled front and back. On coated stocks, back side printing is not available. Please allow 2-3 extra working days.

FOLDOVER CARDS: We will deliver foldover cards cut and scored unless otherwise noted on your order form. Standard foldover cards will be 3 1/2" x 4" and scored in half to make a 3 1/2" X 2" flush foldover. If you wish we can score your foldover card to leave a 3/8" lip for a staggered fold. Cards with staggered fold are 2 :3/16 x 3 1/2 when folded. Foldover cards will be printed flat on the inside and thermographed on the outside unless otherwise specified. Some stocks are not suitable for foldover cards. For other sizes or folds please call for quote. Please allow 4 to 6 working days.
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ORDER QUANTITY: All quantities of printed material are approximate. While every effort is made to ship the exact quantity ordered, variances cannot be avoided. Our standard tolerance is 10% over or under. We will not make up shortages within this range.

CUSTOMER SALES POLICY: Flashcards maintains a Wholesale Only status. We sell exclusively through dealers (individuals or companies actively producing or distributing printed products, marking devices, identification products or related specialty items).

TELEPHONE/FAX/E-MAIL: Our office is open from 8:00 AM to 6:00 PM Monday through Friday. Our phone number is {512) 331-5151 or call toll free {800) 272-6066. Our FAX number is {512) 331-9119 or FAX toll free at {800) 245-5135. You may fax orders 24 hours a day, 365 days a year. Please do not fax orders for which hard copies have already been sent or send hard copies for which a fax has already been sent: you may receive and be charged for duplicate orders. We do not accept telephone reorders; fax in all reorders with sample. Our e-mail address is mail @flash-cards.com.

REQUESTS FOR ROUTE PICK-UP: Customers within our local pick-up and delivery area may call for order pick-up. Pick-up requests called in by 2:00 PM Mon.- Fri. will be made on that day. Requests called in later than 2:00 PM will be made the following business day. If we fail to make a scheduled pick-up please call us as soon as possible so that we may arrange to pick the order(s) up.

JOB STATUS REQUESTS: Almost every order is produced and shipped on or before the due dates based on our production schedule shown on Page 9. If you find it necessary to check the status of an order, please provide as much information as possible when you call. While we make every effort to give an immediate status report, some inquiries may require us to research the job and call you back.
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CANCELLATIONS AND CHANGES: Any changes to an order in production must be requested by phone or fax. A service charge of $5.00 minimum will be added to cover the cost of locating the order, making changes and returning to production.

RETURNED CHECKS: There will be a $20.00 charge assessed for all returned checks.
RUSH CHARGES: If you have a job that requires a faster turnaround time than our standard delivery schedule allows, please call us and we will try to accommodate you. An overtime production charge may be applied depending on the situation.

ESTIMATES AND PRICE VERIFICATION: We are glad to assist you with price list information over the telephone. However telephone estimates are subject to confirmation and possible revision upon receipt of the written order form and art.

COPYRIGHT NOTICE: The artwork and logos illustrated in our catalogs may be owned by others and usage may require permission from the owner. Flashcards, Inc. assumes no responsibility for determining whether any artwork illustrated here is the property of others or for obtaining permission from any owner for any use of any artwork. Dealer assumes responsibility for conforming to all coppyright laws when specifying that any artwork be printed on their order(s).
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ERRORS AND CLAIMS: Flashcards will correct and reprint at no charge any order we produce which contains our errors or unacceptable quality. Any revisions to the order will generally result in splitting the costs of the remake. Your cost would be half of the original cost. Our liability is specifically limited to the invoiced amount of the product ordered. Under no circumstances will we accept responsibility for consequential damages as a result of an error made on our part. We strongly advise you to check all incoming orders for accuracy prior to passing them on to your customer. All claims must be submitted within 30 days.

SHIPPING POLICY: Austin Area Customers -Delivery to our dealers' place of business is included at no extra charge in most cases, subject to our existing route structure. We cannot make deliveries to residences, end users or third party locations. The actual cost of delivery or shipping ($3.50 minimum) will be added to each delivery address for any orders drop shipped or delivered via courier in the Austin area.

Mail Order Service Customers- All orders are shipped prepaid in the continental United States by United Parcel Service (UPS) Ground Track Service. Actual shipping charges will be added to your invoice. Special handling such as UPS Next Day Air or Second Day Air is available at additional cost. We cannot guarantee delivery time once orders are in the carrier's possession. We will drop ship orders to your customer for actual shipping costs ($3.50 minimum).

Important Notice -Please be aware that UPS adds an additional surcharge of $1.75 to $3.00 per shipment for residential deliveries even if you are operating a business out of your residence. e must pass along these charges on all shipments which UPS classifies as residential. f you request drop shipments to your customers, please be aware that if you provide the wrong address, UPS charges us $5.00 to research and deliver to the correct address. We will pass on his charge to you.
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